Return & Refund Policy

Our Commitment to Customer Satisfaction

At Chase Upp Store, we strive to provide you with the best possible shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

General Return Policy

We understand that sometimes things don't work out. While we don't offer direct refunds, we do have a flexible exchange policy to ensure your satisfaction.

Conditions for Return:

  • Timeframe: Items must be returned within 7 days of delivery.
  • Condition: Items must be unused, undamaged, and in their original condition with all tags and packaging.
  • Proof of Purchase: A valid purchase order or invoice is required.

Exchange Policy

For Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact our customer support within 24 hours of delivery. We will arrange for a replacement or issue a refund for the product cost.

For Size or Fit Issues:

You can exchange items for a different size or fit. Please note that shipping costs for exchanges may apply.

How to Initiate a Return or Exchange:

  1. Contact Customer Support: Reach out to our customer support team via email (contact@chaseuppstore.com) or WhatsApp (+92-336-0029824).
  2. Provide Details: Share your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  3. Shipping: You will be provided with instructions on how to ship the item(s) back to us. Please ensure the item(s) are securely packaged.
  4. Processing Time: Once we receive the returned item(s), we will inspect them and process your exchange or refund within 7 business days.

Please note:

  • Shipping Costs: Customers are responsible for the return shipping costs.
  • Custom Duties and Taxes: For international orders, customs duties and taxes are non-refundable.
  • Lost or Damaged Returns: We recommend using a trackable shipping method to ensure safe delivery of your return.

For any further questions or assistance, please don't hesitate to contact our customer support team.

We appreciate your understanding and cooperation.